1. Commercial policy
1.1 The “seller” Green Kiss, Lda has products for sale on the www.greenkiss-concept.com website, and the “ecommerce” services are available exclusively to end users / “consumers”.
1.2 The “Consumer” means the individual who acts/buys outside of his business or profession. If you are not a “consumer” we ask that you do not make purchases on the online sales site www.greenkiss-concept.com .
1.3 Green Kiss, Lda. reserves the right not to process orders received from users who are not “Consumers” or those who are not in accordance with the general conditions of sale of Vendedor Green Kiss, Lda.
1.4 These general conditions and terms of sale exclusively regulate the offer, transmission and acceptance of orders placed www.greenkiss-concept.com between consumers of the online store of Green Kiss, Lda. (www.greenkiss-concept.com) and the seller.
1.5 The “Consumer” shall provide the “Seller” with an e-mail address, or the data relating to another form of contact, which are correct and complete and accepts that the “Seller” may contact him using such data if he deems it necessary.
2.1 To order in www.greenkiss-concept.com it is necessary that the user has an e-mail account and that his browser is configured to accept cookies and pop-ups, in order to allow the use of all the conditions of navigability of the online store Green Kiss, Lda.
Placing an order in www.greenkiss-concept.com is easy:
- Find the products you want to purchase;
- Add the selected products to the Basket;
- Select the payment option;
- Review your order;
- Make the payment and confirm the order;
- You will receive an order confirmation by e-mail;
Your order is confirmed when you select the “Confirm Payment” (Checkout) button at the end of the purchase process.
When Green Kiss, Lda. Receive your order A message will appear on the screen with your order number and all the details of the order. The purchase agreement is finalized at that time.
An order confirmation is sent to your email. We suggest that you print it or download this copy for future reference.
We reserve the right not to accept your order, or cancel it even after automatic confirmation.
The seller may not process orders that do not have sufficient guarantee of good collection; when orders are incomplete or incorrect, or the products ordered are no longer available. In the cases referred to, we will inform you by e-mail that the sales contract has not been concluded and that the seller has not proceeded with the sale, specifying the reasons for this.
If the products presented in the online store (www.greenkiss-concept.com) are no longer available at the time of their last access or when the seller receives the order, the seller must inform about the unavailability of the same within 30 days after receipt of the order.
If an order has been placed and its payment for products that are no longer available, the seller will refund the money paid for the unavailable items.
2.2 Right not to accept the order or cancel the purchase
A Green Kiss, Lda. reserves the right to refuse any order for any reason. We also reserve the right to cancel any purchase (even if it has already been accepted by us), (among others) in the following situations, exempt from liability for any damages or costs:
- The product is no longer available/in stock (payments will be returned);
- The billing information is not correct or verifiable;
- The order is flagged by our Security Systems as an incorrect order or an order susceptible to fraud;
- The transfer for payment of the order was not received by us within 5 days after the acceptance of your order;
- If we think you are under 16;
- If we think it’s a reseller;
- It is not possible to deliver to the address provided.
2.3 Data verification
After receiving the order we can perform some checks on it before we prepare it.
These checks may include address verification, credibility and fraud verification. In relation to fraud verification we perform partially automated checks on all orders to filter out transactions that are unusual, suspicious or identified as susceptible to fraud. Suspected fraud will be investigated and, if necessary, prosecuted. By confirming your order you mean that you agree to these conditions.
3.1 Payment Methods
A Green Kiss, Lda. accepts the following payment methods: ATM reference, MBWay, credit/debit card, VISA, Paypal and Klarna. We do not accept any other payment method than those mentioned. Please do not attempt to pay by any means other than specified. If you do so, we cannot be held liable for loss of payment or any other damages that may arise therefrom.
3.2 Payment processing
If you pay by Credit Card we will deduct the amount due from your account at the time of purchase. In the case of payment by Credit Card, all details (e.g. card number or expiration date) will be sent by encrypted protocol to the company that provides the remote electronic payment services, without third parties being able to access the transmitted information.
This information will not be used by Green Kiss, Lda. except to carry out the necessary procedures for the purchase or chargeback, in the case of return, in accordance with the exercise of the right of return or for reporting, to the police, of cases of fraud.
4.1 The www.greenkiss-concept.com store uses one of the most robust security technology among the encryption platforms available.
Your payment information will be encrypted from the moment you sign in until your transaction is processed and will not be stored on a public server. Although we use encryption software, the security of information and payments transmitted over the Internet or via e-mail cannot be guaranteed.
A Green Kiss, Lda. shall not be liable for any damage suffered as a result of the use of electronic means of communication including, but not limited to, recurring damages from failures or delays in the delivery of electronic communications, interception or manipulation of electronic communications by third parties or by computer programs used for communications or virus transmissions.
If you choose to pay by ATM Reference, we will start processing the order after we have received the payment. Once 48H has elapsed after placing the order, and if we have not received any payment, it will be cancelled.
Payments can only be processed if the information to be used for billing can be verified.
A Green Kiss, Lda. retains ownership of the company’s products until it has received full payment for all such products.
6.1 The prices of the products displayed on the website contain/include Value Added (VAT). Shipping fees are applied per order. The exact price of the shipping fee will depend on the country where your order will be delivered.
6.2 Prices are all quoted in euros. Please note that the change of delivery country may have an influence on prices due to shipping costs.
6.3 Your total price
The total price specified in the final checkout menu includes taxes and shipping costs. Prices are quoted when confirming the order, which you can print or download for future use. Please pay only the exact amount specified in the order confirmation and make individual payments per order.
6.4 Price changes
The prices of the products presented on the website are subject to change. A Green Kiss, Lda. reserves the right to change prices without prior notice. The prices displayed at the time of purchase are the prices applied to that purchase.
6.5 Pricing errors
Please note that even though the site is updated with extreme attention it is possible that the price information on the site contains errors. A Green Kiss, Lda. does not commit to the offer and reserves the right to cancel your order in the event of such an error occurring.
A Green Kiss, Lda. It does not sell second-hand, defective or substandard products on the market. The main features of each product shown www.greenkiss-concept.com are found on each product page.
The products offered for sale in www.greenkiss-concept.com may not exactly match the actual clothing in terms of image and colors, due to the Internet browser and monitor used.
All products have an identification label. Do not remove the product label if you want to return the purchased product.
If you decide to exercise the right to return the products purchased, Green Kiss, Lda has the right not to accept the return of products that are returned without the label or that have been altered in relation to their original state or damaged.
8.1 Delivery: where and when
We deliver the products from Monday to Friday from 9am to 6pm. We do not ship on certain holidays. We can only fulfil the delivery of an order if the delivery address is a home or office located in one of the countries mentioned in the list of countries available in the Delivery Locations section.
To receive the order it is necessary to ensure that someone is at the address. This service does not include the option of scheduling or booking, so the delivery of the order will be made without prior contact by the carrier. We do not guarantee this deadline in the periods of promotions, sales, Christmas and stock breakage.
A delivery is deemed to have been made or a product is deemed to have been delivered with the signature of the delivery receipt at the agreed address.
8.2 Delivery Times
If you confirm your order on a working day until 12pm and make the payment by Credit Card or via Paypal or MBWay, your order will be sent on the next business day (weekends and holidays are not considered working days). If you choose to pay by ATM reference, the shipment is less effective, since we will only ship after receiving the payment. This can take between 5 to 7 days.
Green Kiss, Lda will not be liable for non-compliance, or delay in performance, of any obligation that is due to an event of force majeure, that is, to an event, act or omission, beyond its reasonable control (Force Majeure Event – which comprises any event, act or omission, beyond the reasonable control of the “Seller”).
We will attempt to deliver on time to the extent that this is commercially reasonable. As a rule we always proceed in this way, however, we cannot guarantee timely delivery.
8.3 Partial Deliveries
Whenever possible we will try to deliver everything in just one shipment. However, we reserve the right to split the delivery of the order, for example (but not limited only to) if a part of the order is delayed or unavailable. In the event that we proceed to the division of the order, the customer will be notified, by e-mail, of our intention to proceed in this way. For this purpose, the e-mail address provided by the customer at the time of purchase will be used.
8.4 Inspection at the time of delivery
At the time of delivery, the customer must inspect the packaging for any damage. If you find that the products are damaged, the customer must not accept the delivery of the order, which will be returned. A Green Kiss, Lda. will refund the amounts paid for the order and transport, as soon as the warehouse receives and completes the return process.
Any claim of non-receipt of an order must be made within a maximum period of 30 days from the date of placing the order. At the end of this period, Green Kiss, Lda. it cannot be held responsible for the loss of the same.
9.1 Shipping fees are applied per order. The exact price of each shipment depends on the country of delivery.
Due to the different customs policies and import taxes, GreenKiss, Lda. You have no control over any costs that may be applied when an order arrives in the country of destination, and it is not possible to predict the exact amount of these fees.
If you have any questions, you should contact your local customs before placing your order for information about customs costs and their applicability.
9.2 Free shipping
If the customer places an order whose value exceeds the minimum order value set for their country or campaign, the shipment will be made at no cost, i.e. free of charge.
10.1 Cancellation of the order before shipment
The customer can cancel the order, as long as it has not yet been shipped. If the customer places an order and wishes to cancel it, he/she must first check the status of the order through My Account located in the upper right corner of the main page of the website. And if the status of the order mentions “Registered” there is a possibility that it will still be cancelled. However, the customer must contact our Customer Service and request the cancellation of their order. Only after this procedure is it possible for our Customer Service Department to request our warehouse to cancel the order.
In case the cancellation request is successful, the customer will be notified by email of this decision and the cancellation will be processed at no cost to the customer. If the request for cancellation is not possible the products will be sent to the customer who, if he maintains his intention to cancel the order, must refuse to receive them. The products will be returned and, upon receipt, the chargeback will be processed.
10.2 Return of defective products
The customer has the right to return the delivered products if it is found that they have defects or other non-conformities in relation to the products ordered. The return can be made within 14 days after receipt of the order. This does not affect your statutory rights. If your complaint is justified, the price and shipping costs will be refunded. For more information on how to proceed with the return and information about the chargeback, please refer to the Exchanges and Returns menu of the website.
10.3 Return of products by withdrawal
If for any reason you are not satisfied with the products you have ordered, you can return them within 14 calendar days of receipt, provided that:
- The products have not been washed or used (unless the product contains information to the contrary, the customer has the right to try on the clothes and shoes to test the size and shape, but may not wear them);
- The product retains its original characteristics and the packaging is not damaged (carefully opened packages will not be considered damaged);
- The product is complete (e.g. both items of a pair have to be returned);
- You cannot return:
- Products that have been tampered with.
10.4 Return of Offers
Currently it is not possible for a person who received a product as an offer from another person, to proceed with the return of the same. In this case, to proceed with the return you must contact the person who bought it, in order for them to proceed with its return, according to the Return Conditions.
10.5 Exchange of products or sizes
To exchange one item for another or to change sizes, please follow the steps in Exchanges and Returns.
10.6 Return Information
If your return has as a reason justified the existence of defect or non-conformity with the products ordered, Green Kiss, Lda. You will bear the costs of shipping and return. If your return has been made for reasons other than the justified existence of defect or non-conformity of the products ordered, Green Kiss, Lda. will not reimburse shipping costs. However, when making a return you are using our transport provider. As the costs incurred by Green Kiss, Lda. to make the return are equal to the shipping costs, Green Kiss, Lda. will not reimburse the expenses related to the postage initially borne by the customer for the respective order.
Refunds will be made based on the form of payment. If the customer makes the payment by ATM reference, it is necessary for the customer to give their bank details to our Customer Support at the time they start the return process. This indication is necessary so that we can proceed with the refund of the money to your account. The customer will receive the refund after the product(s) have been returned and processed.
For additional information on the return process and refund times please refer to the Exchanges and Returns section of the website. Please read the help instructions in that section and follow the instructions carefully to avoid unnecessary delays.
11.1 For further information, you can contact the seller via e-mail to email@example.com or you can also do so by telephone to the following number 253711492.
12.1 When used in accordance with the established rules, a promotion code entitles the user to enjoy a promotion/discount relating to the purchase of a specific product or for a set of products, during the period indicated/associated with the promotional code/promotional campaign.
12.2 Promotional codes may only be used for online purchases made on the Website. The sale, exchange or donation of a promotional code is not permitted. The customer holding the promotional code may not upload or make available a promotional code on any website or other public form of offer, donation, sale or exchange. The use of promotional codes for commercial purposes is not permitted.
12.3 The promotion code is connected with the brand Green Kiss, Lda. The use of the promotional code in connection with another brand, company or name is not permitted. It is also not allowed to use the promotional code in an illegal, abusive or disrespectful way, as well as in any other way that may damage the reputation of Green Kiss, Lda.
12.4 The use of the promotional code is conditioned only to one use per product and per order. Promotional codes cannot be combined with any other promotions or special offers.
12.5 Promotional codes are not exchangeable/exchangeable for cash.
12.6 Green Kiss, Lda. You have no obligation to reissue or refund promotional codes. However, in the case of Green Kiss, Lda. If you decide to reissue or refund a promotional code, you need to have access to the initial promotional code. To do so, it is necessary that you keep a copy of your promotional code, otherwise it cannot be reissued or replaced in case of loss.
12.7 In cases where Green Kiss, Lda. Reedits/refunds the promotional code, the discount of this amount can only be applied to a purchase of an amount equal to or greater than the purchase in which the discount/promotional code was issued.
12.8 Without prejudice to any other rights, Green Kiss, Lda. may have/has the right to immediately invalidate the promotional code, if Green Kiss, Lda. has reason to suspect that a promotional code is being used: in violation of the aforementioned assumptions, by usurpation or in other cases in which Green Kiss, Lda. have reason to do so.
The satisfaction of all orders placed on the website is subject to availability. A Green Kiss, Lda. tries to ensure that all items offered for sale on the site are in stock. However, Green Kiss, Lda. reserves the right not to accept any orders or cancel orders already confirmed for products that are no longer in stock. In these cases Green Kiss, Lda. It will inform the Customer of this fact and will proceed to the refund of the amount paid.
The offers of the website are valid only for the moment they are displayed on the website, unless information to the contrary is communicated on the website. A Green Kiss, Lda. is not linked to any offer if there are errors or misconceptions of spelling, prices or others in the information on the site. A Green Kiss, Lda. reserves the right to cancel any purchase and sale entered into under such errors.
15.1 Green Kiss, Lda. will only be liable for damages suffered by the customer in the event that such damages result from violations attributable to the contractual obligations of Green Kiss, Lda. before the client, or in the case of the responsibility of Green Kiss, Lda. result from applicable legal law.
15.2 If the customer has suffered damages related to the activity of the website, the responsibility of Green Kiss, Lda. shall be limited to:
- Damage to Green Kiss, Lda. products or other materials;
- reasonable and verifiable costs incurred by the customer to find the cause and amount of compensation attributable to the damage;
- The maximum refund of the above-mentioned compensation shall be (if applicable) the price of the products concerned.
15.3 Green Kiss, Lda. You cannot be held liable for damages suffered by third parties resulting from the use of any of our products. A Green Kiss, Lda. cannot be held liable for damages suffered by the customer as a result of improper use of our products.
15.4 Green Kiss, Lda. is not responsible for damages that are the result of incorrect information on the website.
15.5 In the event that the customer suffers damages that are the result of gross negligence or intent on the part of Green Kiss, Lda. None of the limitations in this article apply.
These general conditions and all disputes arising out of these general conditions, including their validity, the use of the website or any purchase on it shall be governed by Portuguese Law.
A Green Kiss, Lda. you have the right to change these Terms & Conditions at any time. The customer is subject to the principles and terms in force at the time of his order, unless the law or competent authority imposes any change to them.
Although Green Kiss, Lda. Work your website with all care, the information, text, graphic documents, movies, music and / or other services may contain errors or be incomplete or incorrect.
A Green Kiss, Lda. shall not be liable for any damages resulting from the use (or inability to use) of the website, including damages caused by viruses or any inaccuracy or imperfection of the information, unless such damage is the result of intent or negligence on the part of Green Kiss, Lda.
All brand names, product names and titles used on the website are trademarks or registered names of Green Kiss, Lda. or trademarks and registered names of other holders.
The user/client of the site is not authorized for the use or reproduction of any of these trademarks or registered names as this constitutes a violation of the rights of the owners.
Everything that concerns the design, texts, documents, movies, music and/or other services of the website, the selection and organization of the same, as well as all the compilation of software (including applets) and all other materials of the website are the property of Green Kiss, Lda. and its suppliers.
Users/customers are only allowed to electronically copy and print portions of the website if this is necessary to place an order on it or to use the website as a source for purchase.
The user/client is not authorized to make any other use of the website or the information and materials contained therein, including reproduction for purposes other than those mentioned above, modification, distribution or republication.
If the user / client wishes to use information or materials from the site needs to obtain a prior written authorization and granted by Green Kiss, Lda.
Address of Green Kiss, Lda:
Rua do Outeiro, 710, 4750-657 – Roriz, Barcelos