{"id":20639,"date":"2023-09-21T22:27:42","date_gmt":"2023-09-21T21:27:42","guid":{"rendered":"https:\/\/greenkiss-concept.com\/?page_id=20639"},"modified":"2023-09-21T22:27:43","modified_gmt":"2023-09-21T21:27:43","slug":"resolucao-alternativa-de-litigios","status":"publish","type":"page","link":"https:\/\/greenkiss-concept.com\/pt-pt\/resolucao-alternativa-de-litigios\/","title":{"rendered":"Resolu\u00e7\u00e3o Alternativa de Lit\u00edgios"},"content":{"rendered":"\n

A resolu\u00e7\u00e3o alternativa de lit\u00edgios \u00e9 a possibilidade que todos os consumidores t\u00eam ao seu dispor de recorrer e entidades oficiais que os ajudem na resolu\u00e7\u00e3o, ou orienta\u00e7\u00e3o de algum conflito. O site Resolu\u00e7\u00e3o de Disputas Online \u00e9 um site oficial gerido pela Comiss\u00e3o Europeia dedicado a ajudar os consumidores e os comerciantes resolver os seus lit\u00edgios fora dos tribunais: <\/a>https:\/\/webgate.ec.europa.eu\/odr\/main\/index.cfm?event=main.home.chooseLanguage<\/a><\/p>\n\n\n\n

Os clientes que sejam definidos como consumidores pela Lei 144\/2015 e que tenham celebrado contratos de compra e venda e\/ou presta\u00e7\u00e3o de servi\u00e7os t\u00eam o direito a recorrer a entidades oficiais que os ajudem na resolu\u00e7\u00e3o de algum conflito que tenha por objeto tais contratos, sem preju\u00edzo de recorreram aos Tribunais Judiciais. A lista atualizada das entidades de Resolu\u00e7\u00e3o Alternativa de Lit\u00edgios dispon\u00edveis nos termos do artigo 17.\u00ba da Lei n.\u00ba 144\/2015, de 8 de setembro, est\u00e3o elencadas no Portal do Consumidor, acess\u00edvel atrav\u00e9s do s\u00edtio eletr\u00f3nico www.consumidor.pt<\/a>. Para mais informa\u00e7\u00e3o poder\u00e1 igualmente consultar a Lei 144\/2015. Mais informamos que, para dirimir lit\u00edgios que tenham origem em compras online, poder\u00e1 recorrer a um sistema de resolu\u00e7\u00e3o, denominado de \u201cPlataforma ODR – Online Dispute Resolution\/ RLL\u201d, criada pela EU.<\/p>\n\n\n\n

Em qualquer caso, poder\u00e1 contactar um dos centros abaixo designados.<\/p>\n\n\n\n

Entidades para a Resolu\u00e7\u00e3o Alternativa de Lit\u00edgios<\/p>\n\n\n\n

CNIACC \u2013 Centro Nacional de Informa\u00e7\u00e3o e Arbitragem de Conflitos de Consumo<\/p>\n\n\n\n

https:\/\/www.cniacc.pt\/pt<\/a><\/p>\n\n\n\n

CIMAAL – Centro de Informa\u00e7\u00e3o, Media\u00e7\u00e3o e Arbitragem de Conflitos de Consumo do Algarve<\/p>\n\n\n\n

http:\/\/www.arbitragemdeconsumo.org<\/a><\/p>\n\n\n\n

Centro de Arbitragem de Conflitos de Consumo do Distrito de Coimbra<\/p>\n\n\n\n

http:\/\/www.centrodearbitragemdecoimbra.com<\/a><\/p>\n\n\n\n

 Centro de Arbitragem de Conflitos de Consumo de Lisboa<\/p>\n\n\n\n

http:\/\/www.centroarbitragemlisboa.pt<\/a><\/p>\n\n\n\n

Centro de Informa\u00e7\u00e3o de Consumo e Arbitragem do Porto<\/p>\n\n\n\n

http:\/\/www.cicap.pt\/<\/a><\/p>\n\n\n\n

Centro de Arbitragem de Conflitos de Consumo do Vale do Ave\/Tribunal Arbitral<\/p>\n\n\n\n

http:\/\/www.triave.pt\/<\/a><\/p>\n\n\n\n

Plataforma Europeia de Resolu\u00e7\u00e3o de Lit\u00edgios em linha:https:\/\/ec.europa.eu\/consumers\/odr\/main\/index.cfm?event=main.home.chooseLanguage<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"

A resolu\u00e7\u00e3o alternativa de lit\u00edgios \u00e9 a possibilidade que todos os consumidores t\u00eam ao seu dispor de recorrer e entidades<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-20639","page","type-page","status-publish","hentry"],"yoast_head":"\nResolu\u00e7\u00e3o Alternativa de Lit\u00edgios - Greenkiss<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/greenkiss-concept.com\/pt-pt\/resolucao-alternativa-de-litigios\/\" \/>\n<meta property=\"og:locale\" content=\"pt_PT\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Resolu\u00e7\u00e3o Alternativa de Lit\u00edgios - Greenkiss\" \/>\n<meta property=\"og:description\" content=\"A resolu\u00e7\u00e3o alternativa de lit\u00edgios \u00e9 a possibilidade que todos os consumidores t\u00eam ao seu dispor de recorrer e entidades\" \/>\n<meta property=\"og:url\" content=\"https:\/\/greenkiss-concept.com\/pt-pt\/resolucao-alternativa-de-litigios\/\" \/>\n<meta property=\"og:site_name\" content=\"Greenkiss\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/profile.php?id=100063789060575\" \/>\n<meta property=\"article:modified_time\" content=\"2023-09-21T21:27:43+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/greenkiss-concept.com\/wp-content\/uploads\/2023\/06\/logo_digital.png\" \/>\n\t<meta property=\"og:image:width\" content=\"4800\" \/>\n\t<meta property=\"og:image:height\" content=\"4801\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Tempo estimado de leitura\" \/>\n\t<meta name=\"twitter:data1\" content=\"2 minutos\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/greenkiss-concept.com\\\/pt-pt\\\/resolucao-alternativa-de-litigios\\\/\",\"url\":\"https:\\\/\\\/greenkiss-concept.com\\\/pt-pt\\\/resolucao-alternativa-de-litigios\\\/\",\"name\":\"Resolu\u00e7\u00e3o Alternativa de Lit\u00edgios - 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